Refund and Returns Policy

We want you to love your purchase! If you’re not completely satisfied, here’s how we can help.

1. Returns

• Items can be returned within 30 days of delivery.
• Must be unused, in original packaging, and in resellable condition.
• Proof of purchase (order number or receipt) is required.

2. Non-Returnable Items

• Custom or personalized frames.
• Gift cards.
• Clearance/final sale items.

3. Refunds

• Once your return is received and inspected, we’ll notify you of approval.
• Approved refunds are processed to the original payment method within 5–10 business days.
• Shipping fees are non-refundable (unless the return is due to our error or a defective item).

4. Exchanges

• We replace items if they are defective or damaged. Contact us for exchange support.

5. Return Shipping

• Customers are responsible for return shipping unless the product is defective or the wrong item was sent.
• Use a trackable shipping method to ensure safe delivery.

📩 To start a return, email us at: info@framesforwalls.com